VON Durham Hospice Services

Overview of programs and Services:
Palliative Care Community Team (PCCT): Servicing the Municipalities of Clarington, Scugog, Brock, Uxbridge, Whitby and Oshawa, the VON Durham PCCT is a multidisciplinary team that provides holistic person centered care to individuals from early diagnosis through to bereavement. This care includes disease management, physical, psychological, social, spiritual, practical, end of life care/death management, loss and grief support. It will be a patient and family centered approach, respecting the patient's social, spiritual and cultural practices. 

Palliative Services: Coordinators can provide information, referrals and advocacy to assist individuals living with an advanced illness to stay at home for as long as they choose. We can provide a wide range of information regarding resources and services including: community-based supports, palliative care referrals, and end-of-life planning. Following an initial assessment, the Coordinator may offer supports including: on-going telephone contact, a volunteer to provide caregiver relief, assist with children/youth in the home and/or visit with the caregiver to listen, share and provide information.

Day Hospice Program: We believe that attending our “Day Hospice Program” can be a support to people living with a life-threatening illness. VON Durham- Hospice Services "Day Hospice Program” is a safe and welcoming place where staff and volunteers provide supportive care and are always able to listen. The program offers social interaction, peer support, companionship or quiet time alone. We hope you will participate as much as possible in activities that will be helpful and enjoyable. As a participant in our “Day Hospice Program” you are valued as an individual with unique gifts and needs. Our hope is to support you in ways that add quality and meaning to your life. Our program is also meant to provide caregivers with some respite time as well as an opportunity for caregivers to gather and have a space where they can share, receive support or relax.

One-to-On Support: Hospice care is provided by trained, compassionate volunteers that are matched with clients based on common personality traits, life experiences, cultural background, availability and proximity. Each volunteer is matched with the same client for up to 4 hours per week. The volunteer role varies depending on the wishes of the client and may include: companionship, legacy work (example: scrapbooking or memory books), practical assistance, emotional and spiritual support, complimentary therapies, practical assistance, driving for appointments, errands and caregiver relief. Visits are arranged at a mutually beneficial time and may take place in the client’s home, long term care facility or hospital.

Caregiver Support: VON Durham Hospice is aware of the stress and anxiety many people experience while caring for a loved one living with a life-threatening illness. In many cases, the loved ones of someone living with a life-threatening illness provide 24 hour/7 day a week care and support. It is not uncommon for many caregivers to put their own well-being aside while they struggle to come to terms with the loss they may soon face. They may have feelings of being overwhelmed, frightened, helpless, exhausted, numb, sad or angry. These feelings are normal and at VON Durham Hospice we strive to provide caregivers with support during this time through telephone support from our Palliative Coordinators, one-to-one matches with a volunteer, respite care, the Day Hospice program and our weekly drop-in Caregiver Support Group. Our caregiver support programs offer caregivers an opportunity to attend to their own well-being by giving them the tools to support their loved one, a safe place to share their feelings and skills to attend to their own needs. 


Bereavement Services: One-to-One Support: Our trained volunteers can meet with you one-to-one to provide a safe place to share your story. Our volunteers are people like you, who have experienced a death in their life and are on a similar journey of learning to live with their grief.

Support Groups: After the loss of a loved one, many people want to connect with others who have experienced a similar loss. Our groups are facilitated by two bereavement volunteers who are supported by staff. Generally, groups meet once a week, in two hour sessions, for up to 10 weeks. Groups include: Drop-in, Spousal Loss, Parental Loss, Child Loss, Teen Bereavement, and Children’s Bereavement.

Drop-In Group: This weekly drop-in program provides an opportunity for newly bereaved individuals to connect and share with others who are journeying through the wilderness of grief. It provides participants a safe place to be listened to at a pace that is directed by them. This open support group runs approximately four times a year and is 12-weeks in duration. It supports a mixed loss approach.

Spousal/Partner Loss Group: The loss of a spouse or partner is devastating and requires one of the biggest life adjustments you’ll ever have to make. You are accustomed to your spouse’s/partner’s presence, from their greeting when you come home, the stories shared over dinner, the gentle pats on your arm or the negotiations over who would do this or that. When this is suddenly gone it can be devastating. It is natural and necessary to grieve these seemingly minor losses as well as the loss of your loved one. This closed support group runs approximately three times a year and is 10-weeks in duration. It is facilitated by volunteers who have also lost their spouse.

Parental Loss Group: Losing a parent can be a life-changing experience. This loss creates a void that can’t be filled by any other person. Regardless of the nature or quality of the relationship we may have had with our parents, their death will/can have a profound effect on us. This closed support group runs approximately twice a year and is 8-weeks in duration. It is facilitated by volunteers who have also lost their parent.

What languages are your services offered in?
English

Is your program designated as a hospice palliative care program/service?
Yes

What population of hospice palliative care patients/clients does your program/service currently serve?
All ages

What are your admission/referral criteria?
PCCT/Palliative: We support anyone who has a life threatening/ending illness in Durham Region. Bereavement: We support anyone who is dealing with emotional distress due to a death.

Your hospice palliative care program/service provides support and/or care for the following:
Care for all conditions
Anticipatory Grief and Bereavement
Emotional/Spiritual Support

How would you answer the following question if asked by a patient, client, resident and/or family? "What can you do for me?"
We can provide a variety of services, based on your need that does not include medical or personal care.

Animal Therapists:
In Program or Service

Art Therapists:
In Program or Service

Bereavement:
Dedicated Staff
In Program or Service
In Home

Coordinators:
Dedicated Staff
In Program or Service
In Home

Bereavement Support:
Dedicated Staff
In Program or Service
In Home

Child and Youth:
Upon Request
In Program or Service

Coordinator/Counselor:
Dedicated Staff
Upon Request
In Program or Service
In Home

Complementary Therapists:
Upon Request
In Home

Complementary Therapies:
Upon Request
In Home

Day Program:
Dedicated Staff
In Program or Service

Education:
Dedicated Staff
Upon Request

Educational Coordinators:
Dedicated Staff
Upon Request

Music Therapists:
In Program or Service

Nurses:
Dedicated Staff
In Home

Pain Symptom Management:
Dedicated Staff
Upon Request

Respite Care:
In Program or Service

Social Workers:
Upon Request
In Home

Spiritual/Pastoral Support:
In Program or Service
In Home

Volunteer Coordinators:
Dedicated Staff
In Program or Service
In Home

Volunteer Support:
In Program or Service
In Home

Contact Information

Address:
304-1615 Dundas St. E. Whitby Mall/Lang Tower
Whitby,  Ontario
L1N 2L1
Contact Name: Dawnette Hoo-Hing - Manager
Phone: 905-240-4522
Fax: 
 

Categories:

Acute Care Hospital
Chronic / Long Term Care Facility
Dedicated Hospice Palliative Care Unit
Home
Hospice Society
Non-profit Organization / Health Charity
Nursing Home or skilled Nursing Facility
Out-Patient Clinic
Private Clinic
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